Delivery and support terms

Version 1 · November 4, 2026. Services are provided by Subaig Suri under the Suri Automation name. Each engagement has a written proposal confirming its deliverables, price, responsibilities and schedule before work starts. All direct-client prices are in CAD; applicable taxes and third-party costs are identified separately.

Assessments and implementation

The $500 assessment covers one business/team, a 60–90 minute review of up to three workflows, prioritized written recommendations and a 30-minute readout. Written recommendations normally follow within 3–5 business days after the workshop and required materials. Implementation is optional and separately quoted. A brief assessment already included in a setup package is not charged again.

Implementation planning ranges are $500–1,200 for practical setup/training, $1,500–3,500 for one custom workflow and $4,000–8,000 for multiple workflows or a larger tool. Larger custom systems are individually quoted, usually $8,000+. The proposal confirms the actual fixed price and timeline after scope and dependencies are reviewed.

Scope, review and handover

The proposal names included workflows, tools, inputs, outputs, usage limits, exclusions and acceptance examples. Implementation includes agreed testing, deployment, documentation and one training/handover session of up to 60 minutes unless specified otherwise.

One consolidated round of minor revisions within the agreed scope is included. Corrections required to meet acceptance criteria are included defect fixes. New features, integrations, substantial redesigns or other scope changes require approval of their price and schedule before additional work begins.

Direct clients have five business days after a delivery notice to accept or identify specific gaps against the agreed criteria. Silence triggers follow-up and can pause completion; it is not automatic acceptance. Turnaround starts after the agreed start, required payment, working access and suitable materials are available.

Payment

• Assessments are paid in full before work begins.
• Direct-client implementations up to $3,500 normally use 50% before work and 50% after acceptance, before production launch/final handover. A demonstration or review environment is provided for acceptance.
• Larger projects normally use deliverable-specific 30% / 40% / 30% milestones, confirmed in the proposal.
• Milestone invoices are due within five business days; required start payments must clear before work begins.
• Fixed fees cover the agreed result and are not reduced for faster completion. Approved additional hourly work is $100/hour, billed for actual time in 15-minute increments with an agreed spending cap.

Upwork engagements use the agreed USD contract prices, funded work milestones or hourly arrangements, and the platform's submission, review, payment and cancellation procedures.

Included defect fixes

Implementations include 14 calendar days of defect fixes from written acceptance of the implementation or separately accepted phase. Reproducible failures to meet the accepted scope are covered. Defects reported during that period remain covered until corrected; no monthly care plan is required. Initial response is targeted within two business days.

New requests, changes made by others, later vendor/API changes and failures outside the delivered work are separately assessed. Chargeable investigation requires an approved cap first. Covered diagnosis and correction are not deducted from a care allowance.

Optional care

• Handover only — $0/month: future work is separately quoted; no proactive checks or reserved response target.
• Basic — $99/month: one named simple workflow, a monthly health check and up to 30 minutes total care time. Initial response target: three business days.
• Active — $249/month: up to three named simple workflows, weekly checks and up to two hours total care time. Initial response target: one business day.
• Managed service — individually quoted: larger systems, additional monitoring, hosting operations or specific service requirements.

Checks, triage and small approved adjustments count toward the allowance. Unused time does not roll over. Extra work requires an approved estimate and cap. Business hours are Monday–Friday, 9 a.m.–5 p.m. Eastern, excluding Ontario public holidays. Response targets mean acknowledgement and initial triage, not resolution. These plans do not provide continuous monitoring or 24/7 emergency cover.

Care is optional, month-to-month and billed in advance from an agreed start date. Written notice before the next renewal stops future billing; service continues through the paid period. Any managed hosting, backup/retention, recovery and exit responsibilities are separately scoped.

Software costs, ownership and data

Hosting, software subscriptions and AI usage are separate from implementation and care. Prefer client-owned accounts. The quote states each provider, payer, expected cost and relevant usage cap. Choosing care does not automatically discount the build.

After full payment, the client receives the agreed project files, configuration, documentation and administrative access. Project-specific custom code and documentation belong to the client. Pre-existing tools and third-party components retain their ownership/licences; required rights and licences are identified in the proposal.

Production data, approved providers, retention and human approval responsibilities are agreed before connecting the client's systems. AI accuracy, financial savings and business outcomes are not guaranteed unless a specific measurable commitment is explicitly agreed.

Delays and cancellation

Quotes normally remain valid for 14 calendar days. Missing inputs, access or decisions can change the schedule. After ten business days without required inputs or review, work can pause until a new delivery slot is agreed. Additional scope or remobilization charges need approval.

On cancellation, completed milestones are charged at their agreed prices. Unfinished direct-client milestones are charged for documented work at $100/hour, capped at their remaining agreed value, plus approved non-cancellable third-party costs. Unearned prepaid balances are refunded, and paid-for work to date is provided with its completion status stated. Upwork cancellation and refunds follow its procedures.

Any managed hosting needs an agreed transfer, continued-hosting or shutdown plan before it ends. Cancelling care does not authorize removal of a client's system or data.

Contact

Questions about an engagement: hello@suriautomation.com.